T's&C's for Delivery


Deliveries will be made by Royal Mail to the address stipulated on your invoice/packing slip. You must ensure that all these details are correct including business names, flat numbers, building names etc. otherwise our courier may not be able to complete the delivery and you will incur another postage charge for re-delivery.

All orders received before 9am on any working day will be shipped the same day.

The seller (that’s us) shall determine the method, date and time of delivery. Postponement of delivery at the buyer’s request or the failure on the buyer’s part to accept delivery then the buyer shall be liable to pay the seller all extra expenses.

We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you began using the website or when a contract for the sale of goods from us to you was formed.

We cannot accept responsibility for late deliveries caused by poor address details, difficult access or no one being available at the delivery address to receive the goods.

All deliveries are made by third party courier companies; when stock is available it will be sent on a 48 hour courier service but there is no guarantee the courier will always achieve this.

The delivery address should include a house number and street name along with a full valid postcode. A telephone number is beneficial in case the delivery address cannot be found. The courier will deliver between 8am and 6pm for home addresses or 9am to 5pm to business addresses Monday to Saturday – someone should be at the delivery address between these times to accept delivery.
If you know you will not be in, please follow instructions on the Royal Mail card that will be posted through the door and collect from your local depot or rearrange delivery by calling 08457 950 950.

As we require a signature from the recipient, Royal Mail will not usually leave in a safe place. However, if you request this and the courier chooses to leave this in the designated location, your parcel is left at your own liability. If the goods are water-damaged or stolen from the place you specify then The Chichester Biltong Company Ltd accepts no responsibility for this loss - this is at your own risk. If in doubt please provide a work address to deliver to.

Any dates and times are approximate and early or late deliveries will not be an acceptable reason for refusing goods.

We will not be liable to replace any damaged goods at our cost, if this is not notified or refused with the couriers. All items must be inspected when delivering and must be refused if the item has arrived damaged.

Why Grass-Fed Beef?

The classic idiom, 'you are what you eat' very much applies to our cows as it does to humans, and there are significant differences in th  Read More View comment

Chi Biltong Quiche - YumTong

This is Biltong! Here's a delicious meaty twist on a classic dish. People are usually a tad tentative when it comes to baking, scared b  Read More View comment

Want the latest updates & offers?!

Sign up for product offers, updates, recipes, tastings and loads more!